Any Customer of RHFL can take up his grievance with the concerned Branch Manager of the Company.
The Branch Manager will be replying to the Customer within 7 working days from the date of receipt of the complaint in the office.
If the customer is not satisfied with the reply provided by the Branch Manager or in case no reply is received within the stipulated period or the complaint is against the Branch Manager, the customer may take up the complaint with the Chief Operating Officer of the Company at the following address:
The Chief Operating Officer
Repco Home Finance Limited
3rd Floor, Alexander Square
Old No 34&35, New No.2, Sardar Patel Road
Guindy, Chennai 600 032
Phone: 044-42106650/6652 and +91-9444394918
The Chief Operating Officer is required to dispose off the complaint within 30 days of receipt of the complaint in the Corporate Office.
If the customer is not satisfied with the reply provided by the Chief Operating Officer or in case no reply is received within the stipulated period, the customer may approach the National Housing Bank at the following address:
The General Manager
National Housing Bank
Department of Regulation and Supervision
Complaint Redressal Cell
4th Floor, Core 5A, India Habitat Centre
New Delhi 110 003
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